Summarization Prompt

Configure the prompt for generating call summaries

Allowed Variables

Use these in your template with {{variable}} syntax

{{transcript}} {{call_duration}} {{agent_name}} {{customer_name}}

Tips

System Prompt: Defines the AI's persona and behavior. Keep it focused and consistent.

User Template: The actual request sent to the AI. Use variables for dynamic content.

Output Schema: Optional JSON Schema to validate AI responses.

Version History

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